Businesses are being robbed every day by credit card thieves, and flower shops are not immune. Online shoppers have their credit card information compromised constantly. When these tech-savvy thieves get a hold of new credit card information, the race begins.
Well, the race to find out if the card has been reported yet. The fastest way for thieves to find out is to make a charge with an online merchant, this where we come in. If the card clears immediately the shopping spree begins.
Did you know?
When you order something to be shipped, many times the card is not charged until the product leaves the store and that may take a few days. However, when a same-day delivery request is made at a flower shop, the card needs to be run at that moment. This is the first step these people use to be sure the card has not yet been reported. Once they know the card clears, the rest of the shopping spree begins.
What Do I look For?
Though it may seem like there isn’t a lot that you can do, there are a few steps you can take to have more secure financial transactions. In many cases, the fraudulent purchase is for a sizeable amount, and for whatever reason they usually have lots of add-ons. If you get an order that seems suspicious, call the sender from the “accounting department” to verify the charges. They will appreciate the follow-up and it will save you the heartache of a fraud order.
Other Ways to Check for Fraud… Ask Yourself…
– Does the name of the sender match the signature on the enclosure card?
– Does the email address seem likely to match the sender? Example: Jane Doe would probably not have an email like MarkLovesPosies@gmail.com.
– When you call, does the name on the voicemail sound similar to the sender?
– If you feel you have a fraud order and can’t reach the sender, you can always make a last ditch effort to call the recipient. This person in many cases is in on it.
What should you say?
“We have a very special gift being sent to you by a <NAME> but are having trouble reaching <NAME>. Do you have another number?” In most cases, the recipient doesn’t answer or the number is disconnected. But in the case that they do answer – be prepared.
If you clear through, you can also call: (800) 944-1111. Make sure to have the bank I.D. (you should have this) and your Teleflora code.
We’re fighting an uphill battle and we must all become more aware of what to look for when training our sales teams.
We want to hear from you!
We’d love to hear your ideas on how we as florists can become more aware of fraudulent charges. Let us know what steps you have taken to combat credit card fraud.